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Citibank is a member of 'The Banking Codes and Standards Board of India (BCSBI)'. BCSBI is an autonomous body which prescribes minimum standards of banking practices for banks to follow while dealing with clients.
At Citibank we are committed to follow the standards as mentioned in 'Code of Bank's Commitment to Customers'
The Key Commitments are:
To act fairly and reasonably in all client dealings
To help you understand our financial products and services
To provide regular updates to you on changes in interest rates, service charges and terms & conditions
To deal promptly and sympathetically with your complaints
To treat your personal information as private and confidential
To display in our branches and on our website important information on services provided, schedule of charges, contact information of grievance redressal officers & banking ombudsman etc
To adopt and practice a non - discrimination policy
To know more please click here or visit your nearest Citibank branch.
At Citibank we are committed to follow the standards as mentioned in 'Code of Bank's Commitment to Customers'
The Key Commitments are:
To act fairly and reasonably in all client dealings
To help you understand our financial products and services
To provide regular updates to you on changes in interest rates, service charges and terms & conditions
To deal promptly and sympathetically with your complaints
To treat your personal information as private and confidential
To display in our branches and on our website important information on services provided, schedule of charges, contact information of grievance redressal officers & banking ombudsman etc
To adopt and practice a non - discrimination policy
To know more please click here or visit your nearest Citibank branch.
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