DELL Bangalore is looking for Customer Service & Call Center Specialists Responsible for providing voice support for international customers on operational or maintenance of Dell products.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skill
Required Qualifications
* Bachelor Degree, PUC (with one year of international call center experience);
* Diploma Courses (post 10+2 with 1 year international call center experience);
* Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
* Basics of Computers including Operating Systems, hardware and internet .
* Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
* Exposure to technical support trouble shooting in international call centers will be an added advantage
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skill
Required Qualifications
* Bachelor Degree, PUC (with one year of international call center experience);
* Diploma Courses (post 10+2 with 1 year international call center experience);
* Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
* Basics of Computers including Operating Systems, hardware and internet .
* Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
* Exposure to technical support trouble shooting in international call centers will be an added advantage
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